Refund Privacy

Refund Policy

Shipping & Delivery

How long will it take to receive my item(s)?

We have warehouses in North America and abroad, so that we can ship our products to you ASAP no matter where you live. The vast majority of our U.S. and Canadian customers receive their items within 21 days. Most North American customers receive their items much sooner than that.

The time frame for order delivery is divided into two parts:

• Processing time: This includes order verification, tailoring, quality check, and packaging. All orders are sent to our warehouse for dispatch within 24 hours after the order is placed. The warehouse processes the orders, which takes 2 to 7 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to your door. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

How much does shipping cost?

Shipping is always free for customers in the United State. International customers are responsible for shipping fees, extra duties, and fees.

Where can I track my item(s)?

We don't have a customer-facing tracking system in place at this time, but we are working towards making that happen.

What if I don't receive my item(s)?

While most of our U.S. and Canadian customers receive their items quickly, mistakes do happen. If you are a U.S. or Canadian customer and do not receive your order within 21 days, simply contact us.

I messed up my delivery address, what do I do?

Not to worry. As long as you contact us within 2 hours of placing your order regarding the error in your address, we can change it for you. Just email us your full, correct address along with your order number and we can update your details.

Once an order has been sent out from our warehouse, changes to the order cannot be made.

I messed up my billing address, what do I do?

Billing addresses are currently not editable. This is to prevent the risk of fraud. 

Returns, Exchanges & Refunds

I don’t like my item. Can I return it?

You can return your item within 14 days of your receiving the item. For a refund, all returns must be in perfect condition, and the return postage must be paid by the customer. Please email us proof of postage for a refund.

Promotional, discounted, and free items are not eligible for returns.

For more information on returns, exchanges, and refunds, please read our refund policy.

My item is damaged, defective, or doesn't match the description. Can I return it?

If your item is damaged, defective, or doesn't match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please email us a clear photo of the item showing that it is damaged, defective, or doesn't match the description. 

We are not responsible for damages caused by wear and tear, submergence into water, or sizing differences.

How long do refunds take?

Refunds take up to 14 working days, depending on the method you used to pay for your items.

Please email us immediately if you have not received your refund after 14 working days. If possible, please provide us with any screenshots of the transaction, as this will speed up our investigation.

Other

If you have any other questions not answered here, please contact us!

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All customers must understand that our products are pure and original, we customizedly manufacture each and every individual product right off when the order is received. Which means we manufacture your product with love and passion right off when we receive the payment within 6 hours to 2 days and we ship them right away. As all our products ships free and coming from our overseas manufacture plant, it will take sometimes to get to you from 1 to 3 weeks maximum. And all orders include a special gift inside.

If you order a product from our website based on size or color: M=Medium, L=Large, XL=Extra Large and so on. Based on our size chart those sizes are applied, now please check the size chart before you purchase anything from our website. Color, the color that is listed is exactly what you’ll get, it might be a bit lighter or deeper as you know images and real life are not the same.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {EMAIL OU}

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {EMAIL OU} and send your item to: {ADDRESS OU}

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: FTL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.